11:00 - 17:00
Mon - Fri
How We Work
Flexible engagement models and a proven methodology to bring ITSM discipline to hospital and enterprise IT operations.
Our Focus on Healthcare ITSM
At Olipath, Healthcare IT Service Management is our top priority. We partner with hospitals, healthcare networks, diagnostic centres and medical colleges to bring structure to IT operations, and we support enterprise IT teams with the same ITSM discipline. Our expertise spans:
- Hospital IT assessment: Understanding current maturity, gaps and risk areas
- Incident & problem management: Structured logging, resolution and root-cause analysis
- Change management: Documented review and approval for system and infrastructure changes
- Service desk design: A clear point of contact suited to your team's size and skillset
- SLA design & IT governance: Defined service levels, ownership and escalation paths
- ITSM & ITIL training: Tool-agnostic education for individuals and teams
Engagement Models
A. Fixed Price Model
Ideal for engagements with a clear scope — such as a hospital IT maturity assessment or a service desk design project. We agree on defined deliverables and a fixed cost upfront, with full visibility and predictable outcomes.
Key Benefits
- Clear deliverables and timelines
- No hidden or variable costs
- Low management overhead
- Well suited to assessments and defined implementation projects
B. Dedicated Resource (FTE) Model
Access to a dedicated ITSM consultant who works closely with your internal team on an ongoing basis. Billed monthly, this model suits hospitals building out IT operations maturity over an extended period.
Key Benefits
- Close collaboration with internal stakeholders
- Scalable based on project phases
- Deep knowledge of your specific environment
- Best for ongoing or organization-wide ITSM programs
C. Transaction-Based Pricing Model
Suited to variable workloads, such as service desk support or ongoing incident management, this model charges based on volume — helping hospitals manage costs predictably.
Key Benefits
- Pay-per-use ensures cost-efficiency
- Scales with your organization's activity
- Helps forecast ITSM support costs accurately
- Ideal for service desk and change management scenarios
Our Process Methodology
We follow a structured, practical methodology for every Healthcare ITSM and enterprise ITSM engagement — designed around transparency, accountability and measurable outcomes rather than templated deliverables.
- Assessment: Understand your current IT operations, hospital workflows and business goals.
- Strategy: Design a scalable ITSM approach and roadmap suited to your organization's size and budget.
- Presales & Scoping: Define outcomes, agree on the engagement model, and finalize scope.
- Implementation: Deploy processes, configure supporting tools where relevant, and train staff on new workflows.
- Training: Equip your team to run day-to-day ITSM processes independently, with hands-on guidance.
- Monitoring & Reporting: Track SLAs, incident trends and adoption to confirm the changes are working.
- Continuous Improvement: Refine processes over time as your IT operations mature.